Play Smart, Stay in Control

cb9998 operates a strict minimum age policy. All players must be at least 18 years of age to register an account, make deposits, place bets, or access any real-money gaming content on the platform. This policy applies to all users accessing cb9998 from Bangladesh and all other jurisdictions we serve across South Asia.

During the account registration process, cb9998 requests your date of birth. By submitting your registration, you confirm that you are 18 years of age or older. cb9998 reserves the right to request supporting documentation to verify your age at any point during your account lifetime. If you are unable to provide satisfactory proof of age, your account may be suspended or permanently closed and any winnings earned during the unverified period may be withheld.

We strongly encourage parents and guardians to take steps to prevent underage individuals from accessing online gambling platforms. Practical measures you can take include:

• Installing parental control or internet filtering software on shared household devices.
• Not sharing your cb9998 account credentials with anyone, including family members under 18.
• Keeping your device locked when not in use, particularly if children or teenagers have access to it.
• Talking openly with younger family members about the risks associated with gambling and why it is an activity reserved for adults.

If you suspect that a minor has been accessing cb9998 using your account, please contact our support team at once so we can take appropriate action and help you secure your account.

Gambling is a popular form of entertainment enjoyed responsibly by millions of people, including cricket fans across Bangladesh who bet on BPL, T20 World Cup matches, and international fixtures. For the vast majority of players, gambling remains a fun, controlled activity that fits within their leisure budget and causes no harm.

However, for a minority of individuals, gambling can become problematic. Problem gambling is defined as gambling behaviour that disrupts personal, family, or professional life. It is not a moral failing or a matter of willpower — it is a recognised behavioural condition that can affect anyone, regardless of age, income, or background.

cb9998 takes problem gambling seriously and has invested in a range of tools and procedures designed to identify at-risk players early and provide appropriate interventions. Our responsible gaming programme is built on three core principles:

• Prevention: Equipping all players with the information and tools they need to keep their gambling in check before problems arise.
• Early intervention: Monitoring gameplay patterns for signs of distress and proactively reaching out to players who may be at risk.
• Support: Providing fast, stigma-free access to practical tools such as deposit limits, time-outs, and self-exclusion, as well as directing players to professional support resources when needed.

Gambling at cb9998 should always be funded from disposable income — money you can afford to lose without affecting your essential living costs, family obligations, or savings. Never gamble with borrowed money, and never chase losses by placing larger or more frequent bets in an attempt to recover what you have spent.

Recognising the early warning signs of problem gambling is the first step towards taking back control. Ask yourself the questions below honestly. If you answer "yes" to three or more, we strongly encourage you to use one of the responsible gaming tools available in your cb9998 account settings or to contact our support team.

One of the most effective ways to keep your gambling within budget is to set a deposit limit on your cb9998 account. Deposit limits allow you to define the maximum amount you are willing to deposit over a specified time period — daily, weekly, or monthly. Once your limit is reached, you will be unable to add further funds until the relevant period resets.

How to set a deposit limit: Log in to your cb9998 account and navigate to the Responsible Gaming section in your account settings. From there, select "Deposit Limits" and choose the period and amount that suits your budget. Deposit limits take effect immediately once confirmed.

Reducing your limit: Requests to reduce your existing deposit limit are processed immediately. You do not need to wait for a cooling-off period to bring your limit down — the new, lower limit applies the moment you save the change.

Increasing your limit: If you wish to increase a previously set deposit limit, cb9998 applies a mandatory 7-day waiting period before the increase takes effect. This cooling-off window is designed to prevent impulsive decisions made during a losing session and to give you time to reconsider.

In addition to deposit limits, cb9998 also offers the following spending controls:

• Session loss limits: Set a maximum loss threshold for a single gaming session. When your losses reach the defined amount, your session will end automatically.
• Wager limits: Restrict the maximum amount you can stake on a single bet or game round, regardless of the game's standard maximum stake.
• Reality check reminders: Configure pop-up notifications at regular intervals (for example, every 30 or 60 minutes) that display how long you have been playing and your net win/loss position for the current session. These prompts encourage you to pause and reflect before continuing.

All limit settings are accessible at no cost and can be adjusted at any time from within your account. cb9998 encourages every player — not just those experiencing difficulty — to set limits as a standard good practice. Knowing your budget in advance makes for a more relaxed, enjoyable experience.

Sometimes, taking a short break from gambling is the most sensible course of action — even if you do not feel you have a serious problem. cb9998's time-out feature allows you to temporarily suspend your account for a defined period, giving yourself space to step back and reset.

Available time-out durations:

• 24 hours
• 7 days
• 30 days
• 90 days
• Custom duration (up to 6 months)

During a time-out period, your cb9998 account remains open — your balance, transaction history, and personal details are preserved — but you will be unable to log in, make deposits, or place bets. Any pending withdrawals that were initiated before the time-out began will be processed normally during the suspension period.

How to activate a time-out: Go to the Responsible Gaming section in your account settings, select "Time-Out", choose your preferred duration, and confirm. The suspension takes effect within minutes of confirmation. Time-outs cannot be cancelled or shortened once activated — this is intentional, to protect you during moments when you might otherwise be tempted to reverse the decision impulsively.

If you reach the end of your time-out period and feel you would benefit from a longer break, we strongly encourage you to activate another time-out or to consider the self-exclusion option described in the next section. There is no limit to the number of time-outs you can request over the lifetime of your account.

For players who feel they need a longer or more permanent break from gambling, cb9998 offers a formal self-exclusion programme. Self-exclusion is a stronger, more comprehensive measure than a time-out and is appropriate when gambling has begun to cause real harm to your finances, mental health, or personal relationships.

Self-exclusion durations available:

• 6 months
• 1 year
• 2 years
• 5 years
• Permanent (indefinite exclusion)

When you self-exclude, your cb9998 account is immediately suspended. You will be logged out and will be unable to log back in for the duration of the exclusion period. cb9998 will also take reasonable steps to ensure that you do not receive marketing communications or promotional offers from us during your exclusion period. Any account balance remaining at the time of exclusion will be returned to you via your last used withdrawal method.

How to request self-exclusion: Self-exclusion can be initiated through the Responsible Gaming section in your account settings, or by contacting our support team directly via live chat or email at [email protected]. When contacting support, please use the subject line "Self-Exclusion Request" and include your registered username. Our team will process your request promptly and confirm the exclusion in writing.

Returning after self-exclusion: At the end of a fixed-term self-exclusion period, your account will not be automatically reactivated. You must contact cb9998 support to request reactivation, and our team will conduct a brief welfare check before restoring access. For permanent self-exclusions, the exclusion does not expire and cannot be reversed — this is intentional, as permanent exclusion is designed to be a definitive, lasting commitment.

cb9998 takes self-exclusion requests with the utmost seriousness. If a self-excluded player contacts us requesting early reactivation of their account, we will decline that request and direct the player to appropriate support resources instead.

Beyond deposit limits, time-outs, and self-exclusion, cb9998 employs a range of additional player protection measures designed to keep the platform safe and fair for everyone.

If you believe that gambling has become a problem for you or someone you know, please do not wait to seek help. Reaching out early — before the situation becomes more serious — is always the right decision. cb9998's support team is available around the clock and will treat your enquiry with complete discretion and compassion.

There is no judgement at cb9998 when it comes to responsible gaming requests. Our support agents are trained to handle these conversations sensitively and to guide you through whatever tools or steps are most appropriate for your situation, whether that is setting a deposit limit, activating a time-out, or initiating full self-exclusion.

You can reach the cb9998 responsible gaming support team through the following channels: